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*Shipping Policies

We dispatch your order through reputed logistics partner (Depending upon your location).Normally, we ship your order within 24 to 48 hours of receiving the order and it takes 3 to 7 business days to reach to your doorstep. (Delivery time may be exceeded depends upon your location). In case customer hasn’t received the order but he got the order delivered confirmation by Duke or logistic partner through SMS or mail, in such case customer has to report us within 48 hours after getting order delivered confirmation. No complaints will be entertained after 48 hours of the delivery confirmation message.

 

We always keep you informed with the progress of your order. Once your order is shipped from our end, you shall receive an SMS and an Email mentioning the shipping detail such as Courier Company, Docket No etc. A Customer can also the track his order from his Duke account in your orders section.

*Returns & Refund Policy

We of course do our very best to ensure that the product we dispatch is correct and is of highest quality and we hope that you will love every purchase with us. But if ever a customer doesn’t like the delivered product or the product is not as per the expectation or facing size issue in the received product then the customer can return the same to us in its original condition by informing us within 7 days of receiving the product. We don’t offer re-dispatch of required size. In such cases, we will add the paid order value in customer’s Duke Credit wallet at www.dukeindia.com for further purchases on our website after the return of the product at our end and if the customer wish to get the payment refund to the source account then we are happy to refund the payment to his/her credit/Debit card or original method of payment. In case of COD order, the amount will be refunded in the customer bank account through NEFT. Shipping charges won’t be refunded if charged in the order

Also, if ever a delivered product has any manufacturing defect or has any variation from the product selected in order then you can report to us along with product snapshots within 7 days of receiving the product. A customer can share snapshots on ecom2@dukeindia.com.

If the variation or defect found genuine by our quality team, then we will refund the payment in your bank account/card or source account or add the paid value in customer’s Duke Credit wallet for further purchases on our website as per customer choice.

In case of any issues related to a manufacturing defect after using the product, the customer has to approach us within 30 days along with the product snapshots from the receipt of delivery. A customer can share snapshots on ecom2@dukeindia.com.

Customer can place the return request by log in to his www.dukeindia.com account, under the your orders section or by calling us at our helpline no – 0161-5224176 and also customer can email us at ecom2@dukeindia.com

There are few things, which customer needs to make sure before returning the product.

(1) Your item must be unused and in the same condition that you received it.

(2) The item must be in the original packaging.

(3) All brand tags should be intact.

If we found the product has not been returned in the resalable condition, we reserve the right to refuse the Return/Refund. If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges also incurred in sending the product to you and bear the costs of returning it to us.

Once we received the product at our warehouse then we will further process of refund in bank account or Duke Credit wallet after being satisfied that the product is unused, tags intact, and not damaged.

Further, it is made clear that the return of the product ordered by the customer shall be the discretion of the company/ seller and in case the Returned product is found to be different then what was ordered then there shall be no return as well as refund. The seller shall take no responsibility of the product, and the return shall only be at the discretion of the company/ seller.

In case you had purchased an item which had a free gift associated with it and you wish to return the item, please also return the free gift.

Normally return process will take 7 to 10 business days.

In case of return, we will arrange reverse pick-up for your order. But in case your area/pin code does not serve by any of our logistic partners for re pick-up and delivery then you will have to ship it from your end and you will be reimbursed with Rs. 100/- in the form of credit in your Duke Credit account. 

However, return request will not be considered more than once. You can return the product(s) to the following address: 

 

Duke Fashions India Limited (Quadian),

G.T. Road (West), Near Gold Souk Mall, Quadian,

Ludhiana-141008(Punjab)

Contact No – 0161-5224176       

        

No return Request will be entertained if the wallet credit/Voucher was already redeemed in the order.          

*Cancellation or Modification

You can cancel order only before we have processed your order. You can do so by contacting to our customer care at 0161-5224176. If the order is already processed for shipping than we won’t be able to cancel it.

You cannot modify the size, color or shipping address of your order

 

*Refund in case of Order Cancellation

If you had placed order by selecting Cash on delivery option, there is no amount to refund because you haven't paid for that. And if you have placed the order by using Credit/Debit card or Net banking then In such cases, we will add the paid order value in customer’s Duke Credit wallet at www.dukeindia.com for further purchases on our website after the return of the product at our end and if the customer wish to get the payment refund to the source account then we are happy to refund the payment to his/her credit/Debit card or original method of payment. Shipping charges won’t be refunded if order processed for dispatch.

 

*Coupons and Credit

If there is any refund situation or any promotional campaigns in which we issue you a Credit in Duke Credit wallet or coupon, you can redeem the same in the following ways at the time of placing the order.  Click on go to cart > Click on Apply Credit> Enter the OTP received on registered mobile number> Enter the credit amount and apply. You will see your Credit is added to the cart and has the predefined value.

Please note redeem credit value should be equal or less than the cart value. If credit value is equal to cart value, Customer can place the order on 0 prepaid checkout. In case credit value is less than cart value, the order can be placed by paying the rest value through Credit /Debit Card/Net Banking/Paytm or COD as per the availability. The payment will reflect as per the remaining paid value.

*Shipping Policies

We dispatch your order through reputed logistics partner (Depending upon your location).Normally, we ship your order within 24 to 48 hours of receiving the order and it takes 3 to 7 business days to reach to your doorstep. (Delivery time may be exceeded depends upon your location). In case customer hasn’t received the order but he got the order delivered confirmation by Duke or logistic partner through SMS or mail, in such case customer has to report us within 48 hours after getting order delivered confirmation. No complaints will be entertained after 48 hours of the delivery confirmation message.

 

We always keep you informed with the progress of your order. Once your order is shipped from our end, you shall receive an SMS and an Email mentioning the shipping detail such as Courier Company, Docket No etc. A Customer can also the track his order from his Duke account in your orders section.

*Returns & Refund Policy

We of course do our very best to ensure that the product we dispatch is correct and is of highest quality and we hope that you will love every purchase with us. But if ever a customer doesn’t like the delivered product or the product is not as per the expectation or facing size issue in the received product then the customer can return the same to us in its original condition by informing us within 7 days of receiving the product. We don’t offer re-dispatch of required size. In such cases, we will add the paid order value in customer’s Duke Credit wallet at www.dukeindia.com for further purchases on our website after the return of the product at our end and if the customer wish to get the payment refund to the source account then we are happy to refund the payment to his/her credit/Debit card or original method of payment. In case of COD order, the amount will be refunded in the customer bank account through NEFT. Shipping charges won’t be refunded if charged in the order

Also, if ever a delivered product has any manufacturing defect or has any variation from the product selected in order then you can report to us along with product snapshots within 7 days of receiving the product. A customer can share snapshots on ecom2@dukeindia.com.

If the variation or defect found genuine by our quality team, then we will refund the payment in your bank account/card or source account or add the paid value in customer’s Duke Credit wallet for further purchases on our website as per customer choice.

In case of any issues related to a manufacturing defect after using the product, the customer has to approach us within 30 days along with the product snapshots from the receipt of delivery. A customer can share snapshots on ecom2@dukeindia.com.

Customer can place the return request by log in to his www.dukeindia.com account, under the your orders section or by calling us at our helpline no – 0161-5224176 and also customer can email us at ecom2@dukeindia.com

There are few things, which customer needs to make sure before returning the product.

(1) Your item must be unused and in the same condition that you received it.

(2) The item must be in the original packaging.

(3) All brand tags should be intact.

If we found the product has not been returned in the resalable condition, we reserve the right to refuse the Return/Refund. If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges also incurred in sending the product to you and bear the costs of returning it to us.

Once we received the product at our warehouse then we will further process of refund in bank account or Duke Credit wallet after being satisfied that the product is unused, tags intact, and not damaged.

Further, it is made clear that the return of the product ordered by the customer shall be the discretion of the company/ seller and in case the Returned product is found to be different then what was ordered then there shall be no return as well as refund. The seller shall take no responsibility of the product, and the return shall only be at the discretion of the company/ seller.

In case you had purchased an item which had a free gift associated with it and you wish to return the item, please also return the free gift.

Normally return process will take 7 to 10 business days.

In case of return, we will arrange reverse pick-up for your order. But in case your area/pin code does not serve by any of our logistic partners for re pick-up and delivery then you will have to ship it from your end and you will be reimbursed with Rs. 100/- in the form of credit in your Duke Credit account. 

However, return request will not be considered more than once. You can return the product(s) to the following address: 

 

Duke Fashions India Limited (Quadian),

G.T. Road (West), Near Gold Souk Mall, Quadian,

Ludhiana-141008(Punjab)

Contact No – 0161-5224176       

        

No return Request will be entertained if the wallet credit/Voucher was already redeemed in the order.          

*Cancellation or Modification

You can cancel order only before we have processed your order. You can do so by contacting to our customer care at 0161-5224176. If the order is already processed for shipping than we won’t be able to cancel it.

You cannot modify the size, color or shipping address of your order

 

*Refund in case of Order Cancellation

If you had placed order by selecting Cash on delivery option, there is no amount to refund because you haven't paid for that. And if you have placed the order by using Credit/Debit card or Net banking then In such cases, we will add the paid order value in customer’s Duke Credit wallet at www.dukeindia.com for further purchases on our website after the return of the product at our end and if the customer wish to get the payment refund to the source account then we are happy to refund the payment to his/her credit/Debit card or original method of payment. Shipping charges won’t be refunded if order processed for dispatch.

 

*Coupons and Credit

If there is any refund situation or any promotional campaigns in which we issue you a Credit in Duke Credit wallet or coupon, you can redeem the same in the following ways at the time of placing the order.  Click on go to cart > Click on Apply Credit> Enter the OTP received on registered mobile number> Enter the credit amount and apply. You will see your Credit is added to the cart and has the predefined value.

Please note redeem credit value should be equal or less than the cart value. If credit value is equal to cart value, Customer can place the order on 0 prepaid checkout. In case credit value is less than cart value, the order can be placed by paying the rest value through Credit /Debit Card/Net Banking/Paytm or COD as per the availability. The payment will reflect as per the remaining paid value.

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